Here you can find answers to frequently asked questions. If you need further help or if you haven't found your question, please send us an email kundenservice@deine-koordinaten.com.
We will be happy to answer you by email kundenservice@deine-koordinaten.com available and will do our best to process your request within 24 hours. Or simply use our Contact Form.
    In order to give you quick feedback and to be able to identify yourself clearly, you should pass on the following information to us in addition to your request:
  1. your full name
  2. your e-mail address with which you are registered in our shop, if this does not correspond to the address from which you are writing to us
  3. your order number, if your request concerns an order
  4. Naturally. The prerequisites for this are in ours Cancellation Policy described.
    No, you can freely choose which delivery service you use to send us the goods. You can find more details in our Cancellation Policy.
    We try to ensure that you can get your goods and unpack them as quickly as possible. As a rule, we have a delivery time of 3-8 days, depending on the shipping method. With our posters, delivery can take up to 15 days due to the design work, customization and printing.

    Jewelry shipping: 
    Premium production 2 - 5 working days 3,00€
    Standard production & shipping   5 - 8 working days 0,00€
    International shipping - EU 5 -10 working days 9,00€
    International shipping - EU countries  5 - 10 working days 16,00€
    Postage
    Standard production & shipping  7 - 15 working days 0,00€
    International shipping - EU 7 - 15 Working days 9,00€
    International shipping - EU countries 7 - 15 Working days 16,00€


    Should you still be unsure, please contact us via our Contact Form and we will get in touch with you as soon as possible.

    In order to minimize the delivery time, it can happen that we send out parcels even though not all products are available yet. The remaining products are then sent in additional packages. As a result, your products may arrive earlier than others, even if they were purchased at the same time.
    We at DeineKoordinaten take over the complete costs for the delivery of our goods within Germany. So you can shop with us permanently free of shipping costs.
    Our products can be purchased and delivered throughout Germany.
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    Excellent! We will inform you as soon as our bracelets are available again.